PRODUCT QUESTIONS

Q: Are your brownies sealed?
A: We seal our brownies in packages of three. They are fresh for about 7-10 days once opened. We recommend freezing them as opposed to refrigerating the leftovers (if you have any, which you probably won’t).

Q: Are all your baked goods gluten free and vegan?
A: They’re all gluten free, but we have a variety of vegan and non-vegan items.

Q: Can I get “regular” brownies at Brownie Bar?
A: No, but after many years of scientific and palate research, we’re confident you won’t miss the gluten.

Q: How do I know that your stuff is really gluten free?
A: We have instituted peanut-allergy grade protocols into our bakery; which is a fancy way of saying that we take every precaution to ensure our products are gluten free. We use only certified gluten free flours, and ensure that our other ingredients are gluten free as well. We use single origin ingredients whenever possible (a fancy way of saying we don’t use mixes).

Our staff is trained to be sensitive to cross-contamination of both menu items and their personal effects. Additionally, we random test our products to make sure nothing has slipped in somehow, using Gluten-Tox or EZ Gluten testing protocol.

While we exercise every possible precaution to ensure cross-contamination is at an extreme minimum, it is impossible for us (or anyone, for that matter) to ensure 100%, since theoretically an airborne gluten particle (33mer) could float in on a windy day. We strongly recommend if you have a serious gluten or dairy allergy you should consult with your physician first.

Q: Why do gluten free desserts cost more than regular ones?
A: Unfortunately, because of the additional labor and few sourcing options, gluten free flours cost approximately 20 times more than regular wheat flour. And since we use higher protein, higher fiber grains like amaranth, sorghum, quinoa, and teff, instead of the cheap, starchy ones (white rice flour or potato starch), it cost us a lot more than those other not-as-tasty gluten free desserts you might see on store shelves. We have made every effort to source ingredients in the most cost efficient manner.

Q: Can I freeze your brownies?
A: Yes, they freeze beautifully, and are actually awesomely delicious right from the freezer, if that’s your sort of thing, not that we’d know.

INGREDIENT QUESTIONS

Q: I have a lot of allergies. Can I have copies of your recipes?

A: While we don’t share our recipes, we have compiled an ELISA 184 1gG Food Panel Allergen List for all our items here. This way, you’ll know which of the 184 allergens are in which items, and can choose the appropriate products. We’re allergy sufferers ourselves, and will do whatever we can to help!

Q: Do you use GMOs?
A: Are you kidding? A big NO, with the exception of Nutella (can’t get around it!) and Rocky Road brownies.

Q: Is everything organic?
A: We use mostly organic ingredients (grains, oils, etc), but a few are not, like our chocolate (Belgian, non-gmo), Nutella and marshmallows.

Q: Is there any aluminum in your products?
A: No again. We use Rumsford Baking Powder, which is aluminum-free.

Q: I’m allergic to nuts!
A: While we offer plenty of items that are nut free, and sterilize equipment between batches, we do bake in common ovens. So please keep that in mind, and consult with your physician if you have any concerns.

Q: Are your items kosher?
A: While we don’t use non-kosher ingredients in our desserts, we currently do not have Kashrut certification.

Q: Can you make brownies with bacon?
A: We have not joined the bacon bandwagon. I mean, once the bacon ice cream sundae has made it to your favorite fast food chain, it’s pretty much over. Also, see above.

ORDERING QUESTIONS

Q: Why do you need three days to make my order?
A: Because we make everything from scratch.

Q: Is my payment information secure?

Yes it is! We use Square for merchant services.

SHIPPING QUESTIONS

Q: Why do you take up to 72 hours to ship my order?
A: Because we bake everything from scratch.

Q: How do you ship your brownies?
A: We use Federal Express Ground Shipping. Items will arrive between 1 and 6 days after we hand them to Fedex. Please be advise we are not responsible for Fedex shipping or weather delays.

Q: What if I want them sooner?
A: We offer expedited 2-day shipping. Just add “2-day express shipping” to your order.

CONTACT INFORMATION

The best way to contact us is by email info@browniebar.net. We try to return all correspondence in a timely manner.  We can also be reached by telephone at 773 334 0300